Relay Call Testing

Issues

Deaf and hard of hearing individuals often use relay services – IP, video, or TTY – to communicate with hearing people at businesses or organizations. However, certain businesses reject or hang up on phone calls that come to them via relay services.

Status

We are currently in the process of investigating businesses that reject or hang up on relay telephone calls. We were looking for testers but have encountered a potential regulatory glitch and will provide an update once resolved. We apologize for any inconvenience. 

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